Charge 5 stuck on Fitbit logo

[Cwatsonza]

Hi all. My charge 5 Fitbit received an update a few days ago and got stuck on the logo. It’s does not sync … I followed all troubleshooting steps, unpair, switch off Bluetooth, force reboot the watch (many times), fully charge, etc etc. anything more I can try? Thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cwatsonza. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report it's stuck on the Fitbit logo, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Cwatsonza]

Info sent. Thankyou 

[Hmmitchell]

Did you get any resolution? I'm having the same (quick drain >, blank screen > Fitbit blinking logo) and from my searches, it appears that since the last s/w update this has become a common problem.  I would hope Fitbit could make us all aware of a potential solution?

[Cwatsonza]

Hello. Not yet. I have sent the info that has been requested. My fb has been on charge all night, still only the logo, and the app cannot find it (….. looking)