10-06-2024
14:01
- last edited on
10-07-2024
09:48
by
MarreFitbit
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10-06-2024
14:01
- last edited on
10-07-2024
09:48
by
MarreFitbit
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I have hit the button on the charger and get the start of symbol appearing and disappearing until the circle and X reappears.
Moderator Edit: Clarified subject

10-06-2024 15:54
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10-06-2024 15:54
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Similar situation for me but Sense 2 and button on side of watch, but what I do is keep button held in through fitbit icon and rec X, perhaps a few cycles, until it comes all the way back to regular clock face.

10-07-2024 10:21
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10-07-2024 10:21
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Hi there, @GeorgeGood. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is stuck on the red X. @JohnnyRow Thank you so much for your help!
If you haven't done so yet, I'd recommend trying the steps below in the order listed:
- Complete the 3 pulse restart procedure method using the charging cable once again.
- Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
- If you can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
- If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

10-07-2024 16:02
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10-07-2024 16:02
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I have done the three pulse restart many times and all I get is the Start Up Symbol appear and disappear. It doesn't restart. I can't do anything with the band. It returns to circle and X.
I have Firmware version 57.20001.194.91 on app.
I have tried step four with the clock and it won't install.

10-07-2024 16:09
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10-07-2024 16:09
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Not working.

10-10-2024 18:12
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10-10-2024 18:12
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I’ve done all of that and mine keeps dying… twice today full charge tonight 5%… steps not counting right… Not looking good here either..

