Charge 5 stuck on a red X

[JMH55]

I’ve read the comments on this topic 

I am also on Fitbit charge 5 #3

i lost a few hours today and now there is this x on screen. I’ve done 3x pulse reset on charging cable, I do firmly believe there is a huge fault in the fit bit design. My charge 4 was also a waste of time. 
might just have to give up and buy an apple. 
time consuming to fix / replace. 

Moderator Edit: Clarified subject

[SongMom]

My Charge 5 just started doing this. I tried everything, including unpairing it from my phone. Now it doesn’t show up on Bluetooth at all! There was a app update a couple of days ago, I have read other posts about this issue starting after updates, so I have to wonder if it’s a software problem.

It first started with it not holding a charge. The app didn’t want to find it and then it died far too quickly. It seemed to take forever to charge, and then was suddenly showing 100%. That was yesterday. Now today it died again… or maybe the display stopped working, it would be hard to tell. I put it on the charger and it would vibrate, but there was no display. I tried the three button push thing, until eventually it stopped buzzing completely. Then it turned to the red circle with the white X. Then I unpaired it and now it’s like it doesn’t even exist. One post mentioned letting it drain completely, I might try that and see what happens. It doesn’t seem like there is any point in attaching it to the charger, since there is no indication that it’s even connected.

[JMH55]

Yes that’s exactly what’s happened to mine


Sent from my iPhone

[Naney56]

No I’ve tried to reset with charge cable x3 pulses. 

it can’t be detected by my phone and is having trouble syncing 

[SongMom]

UPDATE: Device finally stopped showing the X, and I managed to get it to charge. But it is still draining way too quickly. It used to need charging maybe once a week, now it’s every day or two. I haven’t changed anything to make it drain faster.

[RiekoC]

Hello @SongMom 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for you, it might be worth a try.