help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 stuck on a red circle with a white "X"

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2024 10:08 - last edited on ‎01-09-2024 05:10 by Fitbit Moderator

‎01-08-2024 10:08 - last edited on ‎01-09-2024 05:10 by Fitbit Moderator

Charge 5 stuck on a red circle with a white X

Moderator Edit: Clarified subject


Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-09-2024 05:17

‎01-09-2024 05:17

Hi there, @Json2024. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 is stuck on a red circle with a white "X". I will be glad to help you with this!

There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:  

  1. Complete the 3 pulse restart procedure method using the charging cable.
  2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
  4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-09-2024 05:17

‎01-09-2024 05:17

Hi there, @Json2024. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 is stuck on a red circle with a white "X". I will be glad to help you with this!

There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:  

  1. Complete the 3 pulse restart procedure method using the charging cable.
  2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
  4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes