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Charge 5 stuck on a red circle with a white "X"

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‎05-09-2024 05:34 - last edited on ‎05-10-2024 04:06 by Fitbit Moderator

‎05-09-2024 05:34 - last edited on ‎05-10-2024 04:06 by Fitbit Moderator

Fitbit charge 5, unresponsive. Shows a red circle with a white X. Restarts occasionally. Tried the three time push in cable to force a restart, makes the unit restart about 10 times then red circle with X. Managed to charge from 1% to 15 % in 3 hours. Still unresolved. Cannot connect with iPhone, which I have restarted also.

Update: Got replacement from Fitbit.

Moderator Edit: Clarified subject

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‎05-10-2024 04:16

‎05-10-2024 04:16

Hi there, @FredrikP. Welcome to the Fitbit Community Forums. I appreciate you having the time to troubleshoot the issue with your Charge 5 prior to posting here. I'm glad to hear that our Support Team was able to help you and get you back on track.  😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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