Charge 5 stuck on a red circle with a white "X"

[Emily_F]

Hi, 

this is my 2nd charge 5 (previous one also died within a year!) and I haven’t had it very long but for the past month it has been slowly getting worse. 

first the battery went and now doesn’t even last a whole day on a full charge. Then it kept having to be reset (3 clicks on the charger) as it wouldn’t turn on after a charge. And now it’s is just showing me a red circle with a white X ! 

I have tried all the steps recommended- 3 clicks on the charger. Change screen etc but nothing! 

is there anyway to save it? I am assuming not!! 😢

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Emily_F. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on that screen. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance!