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Charge 5 stuck on a red exclamation

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‎06-07-2023 14:03 - last edited on ‎06-08-2023 04:45 by Fitbit Moderator

‎06-07-2023 14:03 - last edited on ‎06-08-2023 04:45 by Fitbit Moderator

Phone is charged worked fine Sunday, put it on my charger Sunday night before bed. Went to put it on and it won't even  come on. I go to my account and I seen a RED EXCLAMATION POINT where it syncs at.  What happened?

 

Moderator Edit: Clarified subject

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‎06-08-2023 04:46

‎06-08-2023 04:46

Hi there, @Msjackson. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:  

  1. Complete the 3 pulse restart procedure method using the charging cable.
  2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
  4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-08-2023 04:46

‎06-08-2023 04:46

Hi there, @Msjackson. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:  

  1. Complete the 3 pulse restart procedure method using the charging cable.
  2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
  4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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