help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 stuck on a red "X"

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2023 13:03 - last edited on ‎05-13-2023 06:50 by Fitbit Moderator

‎05-12-2023 13:03 - last edited on ‎05-13-2023 06:50 by Fitbit Moderator

I have an “X” in a red circle on the screen, does anyone know what this indicates.  Seems to be frozen!!

 

 

Moderator Edit: Clarified subject

Best Answer
44 REPLIES 44

‎08-02-2023 17:18

In response to laurag

‎08-02-2023 17:18

Exactly my experience.  I got the email.  The option was buy a new one because mine is 1.5 years old and out of warranty.  Terrible is right.

Best Answer

‎08-12-2023 07:51

In response to MarreFitbit

‎08-12-2023 07:51

Tried this, didn’t work. When I contacted Fitbit I got an email saying I can’t get a refund repair because I’m not in Europe. I bought the Fitbit in Europe in November 2021. Warranty should be for 2 years no matter where I live. Not happy

Best Answer

‎08-17-2023 05:30

In response to laurag

‎08-17-2023 05:30

did you get reply from company, i have same problem.

Best Answer
0 Votes

‎08-17-2023 06:25

In response to Shazif

‎08-17-2023 06:25

Nothing. They said because I don't live in Europe there's no warranty, even though I bought it in Vienna less than 2 years ago.Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎08-21-2023 14:27

‎08-21-2023 14:27

I plugged it into a computer for 30 minutes  using a USB cord. I then got a red circle with an x in the middle. Then I plugged it into a wall charger and pushed the small button 3 times ( I felt it vibrate after each push of the button) and it reset. I got a Fitbit logo for a couple of seconds then it changed to the charging screen. I think the watch battery was drained because it was at 3%. It then charged normally. 

Best Answer
0 Votes

‎08-22-2023 06:44

In response to SunsetRunner

‎08-22-2023 06:44

The red x goes, is replaced by fitbit logo which only flashes for a second,
then screen is blank 😞
Best Answer

‎08-22-2023 19:24 - last edited on ‎08-31-2023 16:22 by Fitbit Moderator

In response to laurag

‎08-22-2023 19:24 - last edited on ‎08-31-2023 16:22 by Fitbit Moderator

Same here 🤬🤬🤬

Time to switch brands.

----------

Yup. Same here.

Best Answer

‎08-25-2023 22:57

‎08-25-2023 22:57

My Fitbit Charge 5 has been working perfectly until I was prompted to install the latest firmware update. During the update process, my screen too had the infamous white X inside a red circle. I tried all the suggested methods to reset/restart the device but to no avail. Occasionally the Fitbit logo will appear by flashing on and off, then after a while it goes back to the white X inside the red circle. WTF. I did contact Customer Support and a replacement is on the way. I feel for those who did not get a replacement as this is caused 100% by Fitbit, not the user. Without the firmware update, it works perfectly. They should at least caution you not to update if you don't want the new features and explain the risks associated with updating. Had I known that, I would not have tried updating it. This is not good at all. But at least for me a solution was found with a replacement. 

Best Answer

‎08-26-2023 08:39

In response to AuburnBoy

‎08-26-2023 08:39

I put my Charge 5 back in its box and went back to my Charge 4.
Best Answer

‎08-26-2023 08:58 - last edited on ‎08-31-2023 16:07 by Fitbit Moderator

In response to pixijo

‎08-26-2023 08:58 - last edited on ‎08-31-2023 16:07 by Fitbit Moderator

Same here and really angry about it!!!

----------

Same and really angry about it

Best Answer

‎08-26-2023 10:21

In response to pixijo

‎08-26-2023 10:21

Did you get any response from customer service?Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎08-26-2023 13:23 - last edited on ‎08-31-2023 15:47 by Fitbit Moderator

In response to MarreFitbit

‎08-26-2023 13:23 - last edited on ‎08-31-2023 15:47 by Fitbit Moderator

Did not work and now my Fitbit won’t be found via Bluetooth. Worst advice. 

----------

Same for me! I’m very disappointed with their customer service post bought out by Google and can’t believe this an issue from them that they won’t solve for us. Makes me now want to have a Fitbit now. 

----------

I tried that! I did get my charging screen very briefly but mine was at 88%. Glad it worked for you!

Best Answer

‎08-26-2023 20:26

In response to SunsetRunner

‎08-26-2023 20:26

No, it hasn't worked. Very disappointing Sent from my Samsung Galaxy smartphone.
Best Answer

‎08-30-2023 17:12 - last edited on ‎08-31-2023 16:25 by Fitbit Moderator

In response to Nignups

‎08-30-2023 17:12 - last edited on ‎08-31-2023 16:25 by Fitbit Moderator

Same here, what the heck is going on?  My fitbit charge 5 is ~2 years old as well, and I now have the red X.  Fitbits seem to be built horribly. 

----------

Google is not a great customer service company, just the opposite. 

Best Answer

‎08-31-2023 09:27

In response to TheDJV

‎08-31-2023 09:27

I agree! I’m not happy with their customer support solution as I have been a faithful Fitbit user since 2016 and upgraded to a new model last year.
Best Answer

‎09-04-2023 16:01

In response to MarreFitbit

‎09-04-2023 16:01

None of those steps worked.

My charge 5 suddenly stopped working. The face occasionally flashes a logo and the app displays a red exclamation mark. It was fully charged and synched minutes earlier.  I tried the usual steps, but it is still unresponsive. I suspect a faulty firmware update, but don't know how to correct it.

Best Answer
0 Votes

‎09-06-2023 02:34

‎09-06-2023 02:34

Hiya Nanafit54

Has this issue been resolved?

I followed the steps but its still there and I can't get hold of anyone to help me out!

Many thanks

Rabster.

 

Best Answer
0 Votes

‎09-06-2023 02:35

In response to MarreFitbit

‎09-06-2023 02:35

Hi Marrefitbit

I followed all the steps recommended but it's not resolved the issue.

Please can you advise?

 

Many thanks

R

Best Answer
0 Votes

‎09-06-2023 03:22

In response to Rabsterking43

‎09-06-2023 03:22

No  not resolved. No help from  fitbit eitherSent from my Samsung Galaxy smartphone.
Best Answer

‎09-06-2023 04:41

In response to Nignups

‎09-06-2023 04:41

Thank you - I'm going to send it back.

Best Answer
0 Votes