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Charge 5 stuck on a red "X"

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‎05-12-2023 13:03 - last edited on ‎05-13-2023 06:50 by Fitbit Moderator

‎05-12-2023 13:03 - last edited on ‎05-13-2023 06:50 by Fitbit Moderator

I have an “X” in a red circle on the screen, does anyone know what this indicates.  Seems to be frozen!!

 

 

Moderator Edit: Clarified subject

Best Answer
44 REPLIES 44

‎09-06-2023 04:42

In response to Nignups

‎09-06-2023 04:42

Aaarggh this is so frustraiting!

 

Thank you for your response.

R

Best Answer
0 Votes

‎10-02-2023 09:04

In response to MarreFitbit

‎10-02-2023 09:04

I have just fallen asleep and woke up with this issue. I’ve tried all the steps and nothing happened… i didn’t perform an update and my phone didn’t do a sync since this morning. 

Best Answer

‎10-02-2023 12:22

In response to SunsetRunner

‎10-02-2023 12:22

Good luck getting it fixed. I never didSent from my Samsung Galaxy smartphone.
Best Answer

‎10-02-2023 12:28

In response to Nignups

‎10-02-2023 12:28

Don’t think it can be fixed, it has to be replaced. If you’re still under warranty (one year) or have an extended warranty then you’ll be ok. If not, SOL and join the line of upset Fitbit customers.
Best Answer

‎10-03-2023 06:44

In response to SunsetRunner

‎10-03-2023 06:44

I contacted customer services and they are sending me a new one… a bit worrying, it was fine then…. Poooofffff after less than a year 

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0 Votes