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Charge 5 stuck on a red "X"

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‎07-29-2023 20:13 - last edited on ‎07-30-2023 03:50 by Fitbit Moderator

‎07-29-2023 20:13 - last edited on ‎07-30-2023 03:50 by Fitbit Moderator

My Fitbit 5 has aX on it

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎07-30-2023 03:52

‎07-30-2023 03:52

Hi there, @Youngstown. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:  

  1. Complete the 3 pulse restart procedure method using the charging cable.
  2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
  4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
Maria | Community Moderator, Fitbit


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