Charge 5 stuck on a red "X"

[Scottfairfield]

Watch froze and had a red x on screen and vibrating constantly. 

Tried to change watch face and force sync. Nothing.

Did the pulse restart and watch turned off, square logo appeared them nothing, just black screen and now won't power up. Worst purchase I've made in years.

Moderator Edit: Clarified subject

[DramaQueenDiva]

I'm guessing it's a battery issue.  Have you tried letting it die completely and then charging it back up?

Also, Customer Support can help you with a Battery Test to and help further diagnose the problem.

[MarreFitbit]

Hi there, @Scottfairfield. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. @DramaQueenDiva Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Scottfairfield]

1. Battery was at 96% when it died.

2. Support were as much use as t*ts on a fish.

[Scottfairfield]

Seems fitbit update is bricking the watches and they know.

https://9to5google.com/2023/07/11/fitbit-charge-5-battery-bricking-update/#:~:text=Fitbit%20Charge%2....