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Charge 5 stuck on a red "X"

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‎10-26-2023 11:59 - last edited on ‎10-26-2023 16:36 by Fitbit Moderator

‎10-26-2023 11:59 - last edited on ‎10-26-2023 16:36 by Fitbit Moderator

My Charge 5 is back to the red circle with an X in it, I restarted it several times yesterday trying to fix whatever is going on but all it does is flash the Fitbit logo for several hours and then the red circle with the X comes back. When I go to my app it is constantly looking for my Charge 5. I can’t do anything at all. I’ve tried every step that has been listed that I can do but still nothing. This is absolutely ridiculous!!!

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-26-2023 16:38 - edited ‎10-26-2023 16:39

‎10-26-2023 16:38 - edited ‎10-26-2023 16:39

Hi there, @SassyGator. Thanks for stopping by in the Fitbit Community Forums. I appreciate you've taken the time to troubleshoot the issue with your Charge 5 prior to posting here. I understand how you must be feeling. 

In addition to the steps you've tried, please try the following steps while your Charge 5 is connected to the charging cable:

  • Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 5 again.
  • If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work and you don't feel any vibration while performing a restart, please try the steps provided here Why isn't my Fitbit device's battery charging?

Once you make sure that your Charge 5 is charging, try the steps above one more time. 

Hope this helps!

Maria | Community Moderator, Fitbit


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‎10-26-2023 17:11

In response to MarreFitbit

‎10-26-2023 17:11

I really appreciate you trying to help me. I have tried all these steps.
When I go into my app it is constantly looking for my Charge 5. I can’t
sync or do anything at all. My Charge 5 will flash the Fitbit logo for
several hours and then the red circle with the X is displayed. But that is
all it will do. I get the vibration when I restart it but nothing else
happens.
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