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Charge 5 stuck on a red "X"

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‎02-08-2024 19:39 - last edited on ‎02-09-2024 02:50 by Fitbit Moderator

‎02-08-2024 19:39 - last edited on ‎02-09-2024 02:50 by Fitbit Moderator

My charge 5 has. Red circle with a cross in it on the screen. What does that mean ?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-09-2024 02:53

‎02-09-2024 02:53

Hi there, @Gsu. Welcome to the Fitbit Community Forums. Thanks bring this to our attention, we're here to help you with your Charge 5 that started showing a red X. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again.Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎02-09-2024 15:03

In response to MarreFitbit

‎02-09-2024 15:03

Thanks. Getting a replacement I hope. Very good support team took me through possible solutions first.
Gus

Sent from my iPhone
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