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Charge 5 stuck on a red "X"

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‎04-08-2024 04:14 - last edited on ‎04-10-2024 11:36 by Fitbit Moderator

‎04-08-2024 04:14 - last edited on ‎04-10-2024 11:36 by Fitbit Moderator

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Moderator Edit: Clarified subject

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2 REPLIES 2

‎04-08-2024 06:15

‎04-08-2024 06:15

Hi, @Fivenotwork, welcome to the community, more information will be helpful, was your Charge 5 previously paired with the Fitbit app on your phone? Which phone are you using? How far did you get when trying to pair with the app? May I suggest you review This video which provides a detailed demonstration of the setup procedure?

Let us know how you get on by posting here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎04-10-2024 12:27

In response to Gr4ndp4

‎04-10-2024 12:27

Hi @Fivenotwork. Welcome to the community forums. 

Thank you for sharing the screenshot about this inconvenience. 

In addition to the information provided by @Gr4ndp4, I'd suggest try to sync the device with the Fitbit app: From the Today tab, tap the devices icon  > Charge 5 > Sync Now.

If that doesn't work, please try to change the clock face: How do I change the clock face on my Fitbit device?

In addition, try to perform a restart.

Thanks @Gr4ndp4 for helping. 

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