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Charge 5 stuck on a red "X"

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‎05-13-2024 07:23 - last edited on ‎05-13-2024 08:31 by Fitbit Moderator

‎05-13-2024 07:23 - last edited on ‎05-13-2024 08:31 by Fitbit Moderator

My Charge 5 started acting up after I had my Inspire implant and the latest update.  I've tried the hard restart with the charger cord button with no success. It always shows the X within a circle or nothing.  Anyone else have this issue?

Moderator Edit: Clarified subject

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‎05-13-2024 19:44

‎05-13-2024 19:44

I'm currently experiencing this problem.  I've had no changes.  Like you I tried the reset to no avail. Does anyone know how to fix this?

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‎05-14-2024 10:12

‎05-14-2024 10:12

I got mine replaced with a refurbished one. Works for now, not the latest firmware.

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‎05-14-2024 12:22

In response to Colleen5729

‎05-14-2024 12:22

Guess we will just keep hoping for SOMEONE who has the answer. I refuse to
keep purchasing a new Fitbit watch every year.
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