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Charge 5 stuck on a white X

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‎05-20-2023 07:51 - last edited on ‎05-20-2023 10:18 by Fitbit Moderator

‎05-20-2023 07:51 - last edited on ‎05-20-2023 10:18 by Fitbit Moderator

My charge 5 seemed to have died on Monday but yesterday I came home and it is now displaying a red circle with a white X in the middle. It doesn’t appear to have any other activity. I changed charging docks, cleaned the back with alcohol. Is there any way to save it from this point ? 

 

 

Moderator Edit: Clarified subject

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‎05-20-2023 10:20 - edited ‎05-26-2023 03:54

‎05-20-2023 10:20 - edited ‎05-26-2023 03:54

Hi there, @Dbeachsmiley. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-20-2023 10:20 - edited ‎05-26-2023 03:54

‎05-20-2023 10:20 - edited ‎05-26-2023 03:54

Hi there, @Dbeachsmiley. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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