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Charge 5 stuck on a white X

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‎03-05-2024 17:31 - last edited on ‎03-06-2024 03:51 by Fitbit Moderator

‎03-05-2024 17:31 - last edited on ‎03-06-2024 03:51 by Fitbit Moderator

So today my FitBit displayed a white cross within a red circle. Later on it seems it's working properly again. But nooooo.....as now I get either a blank white screen or horizontal black lines! What's happening??? 🤔

Moderator Edit: Clarified subject

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‎03-06-2024 03:58

‎03-06-2024 03:58

Hello there, @Waddyawant. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 screen is stuck on a white X. I understand where your concern is coming from. We're here to help! 

I've seen you contacted our Support Team after posting here and they're still helping you to get this issue solved. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We look forward to getting you back on track soon. 

Maria | Community Moderator, Fitbit


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