Charge 5 stuck on a white screen

[zxcjason]

My fitbit 5 suddenly only shows a white screen.  Tried restarting procedure but it doesn't work (it won't restart).  Also tried changing clock face and that doesn't work neither.  It does seem like my fitbit is still tracking.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @zxcjason!

Sad to hear that your Charge 5 isn't working properly. Although you've mentioned that you've already tried restarting your device, I'd suggest to give it another try closely following these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If this won't work for you, you could run the battery of your Charge 5 completely down and give it a full charge for several hours afterwards.

As a final resort, please contact Fitbit support to get further assistance:

Fitbit Support Contact