help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 stuck on blue logo after recent firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2023 12:29

‎08-16-2023 12:29

During or post firmware update my Charge 5 is stuck on the blue logo. There is no way to swipe or access info on the device. I review the "Charge 5 stuck on Fitbit logo" community post. Followed instructions. Still stuck on logo.

Best Answer
8 REPLIES 8

‎08-16-2023 12:41

‎08-16-2023 12:41

In addition, phone app does a Bluetooth search and cannot find the Charge 5.

 

Best Answer

‎08-16-2023 17:23

‎08-16-2023 17:23

Unfortunately, your Charge 5 has probably been bricked by the recent firmware update. Read through the posts on this forum; there’s little, if anything you can do. Try contacting support via “X” (formerly Twitter) and see if they can help, but don’t hold your breath.IMG_3747.jpeg

Original Flex (March 2014); Charge HR; Alta HR; Original Versa; Inspire; Sense; Charge 5; Inspire 2
Best Answer
0 Votes

‎08-16-2023 20:18

‎08-16-2023 20:18

Contact customer support. You don't have to go through X/Twitter. Just use the official support page.

Best Answer
0 Votes

‎08-16-2023 22:31

In response to UlrikeDG

‎08-16-2023 22:31

Except they never respond on that page….or, at least, they weren’t doing so a week ago when I tried to raise someone there and never got a response….but going through Twitter I got someone right away.

Original Flex (March 2014); Charge HR; Alta HR; Original Versa; Inspire; Sense; Charge 5; Inspire 2
Best Answer
0 Votes

‎08-17-2023 15:03

‎08-17-2023 15:03

Update: I completed a chat session based on the suggestion from UlrikeDG ==> "Just use the official support page", thank you. They weren't able to fix the problem nor tell me if can be fixed. They'll forward it on the warranty, but they did alert me that the device is out of warranty so cannot be replaced. BUT WAIT ... the recent firmware update caused the problem, which doesn't seem right or responsible from a company like FitBit. They very likely lost a customer! On the bright side ==> If anyone is in the market for a Charge 5 that is stuck on the blue logo, hit me up! Thanks for all the suggestions on this thread.

Best Answer

‎08-18-2023 21:22

In response to KILROY153

‎08-18-2023 21:22

Fitbit just lost a costomer. I will never buy another one of their products 

Best Answer

‎08-22-2023 12:19

‎08-22-2023 12:19

Firmware Update for Charge 5 8/17/23 @ 2:30 AM totally fried my Fitbit Charge 5. Full charge drains in minutes.

Screen shows time but I can't swipe in any direction. Tried all of the resets with customer service rep. They did not work at all.

No further response as promised from customer support.

Such a shame.

 

  

Best Answer
0 Votes

‎08-22-2023 15:35

In response to KILROY153

‎08-22-2023 15:35

Nightmare! Mine is also stuck on the logo and also out of warranty. Very disappointing. Def won't be purchasing another Fitbit if that's their answer.

Best Answer