Charge 5 stuck on logo - not blank screen

[nancya59]

A few hours ago, I checked my fitbit and all was normal.   By now, the logo is displayed constantly - not flashing - just constant display of the logo.  The screen never goes blank.

I tried to restart the fitbit by connecting to the charge cable and pressing 3 times.   I feel the vibrations and the screen goes blank for a moment, but then the logo reappears and remains.   I did this many times but the same thing happened every time.

I read other posts about being stuck on the fitbit logo.  Several reported the screen is blank.  That is not the case with mine.  The logo shows continuously.

One post talked about doing a factory reset without unpairing.  I was not doing this.  I was just in the middle of a normal day.  I noticed the logo when I looked at my watch to check the time.

I tried to follow instructions from that post anyway.  I unpaired the device in the fitbit app.   I turned off the bluetooth on my phone and then turned off my phone for several minutes.   While waiting with my phone off, I tried to reboot the fitbit again with the charge cable.  Same result - the screen went blank for a moment and then the logo reappeared and stayed.

I restarted my phone and tried to re-pair from the fitbit app.   Now the fitbit app cannot find any device to pair.  

I tried the reboot about 20 more times...    I have no idea what to do now.   The logo is now still showing continuously as I type this request for help.    It is no longer connected to the charge cable now.   Maybe sometime will be different after the battery dies?  

[Stujamieson]

Didn’t help holding button 15 seconds didn’t start blinking

Newer suggestions ???

[luciahito]

Same here …. Nothing works 

[ThinhP]

It does not work for me, the green logo still frozen. It is also unconnected to the phone and keep unresponsive.

[MAH62]

Tried all and doesn't work!!!

Bad business model to push updates that trash you device only to have customer service tell you to buy a new on.

I am done with fitbit! You lost a longtime customer.

[DavideFitbit]

Hi everyone, I appreciate the updates that you've shared in the thread so far and all of your feedback.  

If you already tried all the steps mentioned here earlier, please make sure to get in touch with the Customer Support team as soon as possible so they can provide you with the next steps. You can chat with them or call them directly here. 

[MAH62]

Unfortunately, for all of us who have already done that it was just a frustrating waste of time. Why can't someone from fitbit just be honest.

Get Outlook for Android<>

[Rhsnancy]

So when you say “the next steps” does that mean your going to admit there is a problem and send us out new fitbit charge 5s?

[Stujamieson]

When I called support they finally said if you can’t get to clock face there is nothing to be done except replace . Fitbit should admit problems and sent free replacements or compensation for people that moved on. !!!

Sent from my iPhone

[luciahito]

They gave me 35% discount on a new Fitbit … it is a joke …. 

Enviado do Yahoo Mail para iPhone

[Stujamieson]

Me too… Snd I bought the exact same one again . 🤦🏻🤦🏻

Sent from my iPhone

[Rhsnancy]

To confirm this is a fitbit issue 3 days after my Charge 5 stopped working my husbands stopped working too.  A coincidence? I don’t think so. He has been a loyal customer since 2015. Not anymore he’s getting a Garmin.