Hi there, @Billar. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on that message. I understand your concern, I will do my best to help you with this!
As per the message on the watch's screen, it seems that your Charge 5 is asking to be paired. With that said, I'd suggest following the steps below:
- Check if by any chance your phone's Bluetooth shows the Charge 5 as a connected device. If so, please unpair/remove it.
- Remove the Charge 5 from your Fitbit account.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Set up your Charge 5 again.
- If there is no connection, restart your Charge 5.
If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
If you continue having battery issues, please see Can I extend my Fitbit device's battery life?
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