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Charge 5 stuck on "Set up Wallet"

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‎09-06-2023 11:53 - last edited on ‎09-07-2023 06:18 by Fitbit Moderator

‎09-06-2023 11:53 - last edited on ‎09-07-2023 06:18 by Fitbit Moderator

Although I can see where some folks might like Fitbit pay, I am not interested in using it.   Lately however the message that I need to set up a credit card pops up a half dozen times a day and it is starting to really annoy me.   My card information already has enough exposure, I don’t want to add it to my activity tracker.    How do I turn off that nonsense 

Moderator Edit: Clarified subject

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‎09-07-2023 06:20

‎09-07-2023 06:20

Hi there, @MAM54. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand how you must be feeling. 

To better assist you, would you mind sharing with me the exact message you're getting on your Charge 5? Is it stuck on "Set up Wallet"? If so, please note this screen will appear when opening the wallet app on your Fitbit device by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

  1. Remove the Charge 5 from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your Charge 5.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Charge 5 and follow the onscreen instructions.
Maria | Community Moderator, Fitbit


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‎10-04-2023 13:12

In response to MarreFitbit

‎10-04-2023 13:12

I have my Fitbit set up so that the screen comes on when I turn my wrist.   I should see the time and other info; instead i see “Add Card”.   I tried hard quitting the app on my phone and restarting my device and the first thing that popped up after restart, before the time and date,  was “Add Card”.   You people don’t need my credit card information and it’s really starting to annoy me to see “Add Card” when I want to see the time and date.

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