Charge 5 stuck on "To start download the Fitbit app" message

[Birdman1]

My charge 5 has lost all data, all I get on the screen 'Download the Fitbit mobile app' . How do I l

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Birdman1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As per the message on the watch's screen, it seems that your Charge 5 is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Charge 5 as a connected device. If so, please unpair/remove it.
• Remove the Charge 5 from your Fitbit account.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?

[Birdman1]

Thanks for the information, it worked, very happy.

Regards

Dave

[MarreFitbit]

@Birdman1 Awesome! I'm glad to hear you're back on track and happy with your Charge 5. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.