Charge 5 stuck on start screen

[bshields0813]

My charge 5 just has the diamond with dots and won't do anything else in Ludington reset

[Talahthas]

Welcome to the Fitbit community, @bshields0813!

Sad to hear that you're Charge 5 isn't working as expected. Please try restarting your device closely following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears.

[3392Eric]

I have tried this several times and the screen will go black for a second or two but then just goes back to the logo screen

[Talahthas]

If restarting won't work for you, I'd suggest to contact Fitbit support as there might be something wrong with your device:

Fitbit Support Contact