Charge 5 stuck on the Fitbit logo only

[Mushroom1]

My charge 5 won't sync it flashing the Fitbit logo only

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Mushroom1 welcome to the community, your first step should be to restart your Charge 5, this video demonstrates in the second part (as you can't access the restart on your device.

If you are still unable to sync your Charge 5 review this article Why won't my Fitbit device sync? - Fitbit Help Center 

I hope this helps but if you are still stuck please post here again.

Cheers

[MarreFitbit]

Hi there, @Mushroom1. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not syncing and it's stuck on the Fitbit logo only. We're here to help you! 

If the steps provided by @Gr4ndp4 don't work, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Mushroom1]

Hi 

I spoke to support at Fitbit and they are sending out a replacement. 

[Mushroom1]

I spoke to support at Fitbit and they are sending out a replacement

[Mushroom1]

Hi,

I spoke to support at Fitbit and they are sending out a replacement