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Charge 5 stuck on the Fitbit logo

yesterday - last edited 10 hours ago by Fitbit Moderator

yesterday - last edited 10 hours ago by Fitbit Moderator

My Charge 5, 12 months old,  is showing the fitbit logo or a red X. I have tried all the steps mentioned on here but still only shows the fitbit logo. Any other suggestions?

Moderator Edit: Clarified subject

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10 hours ago

10 hours ago

Hi there, @Bonza66. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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