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Charge 5 stuck on the alarm and exercise app

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‎02-20-2024 04:20 - last edited on ‎02-20-2024 06:05 by Fitbit Moderator

‎02-20-2024 04:20 - last edited on ‎02-20-2024 06:05 by Fitbit Moderator

My fitbit charge 5 is stuck on my alarm app and the exercise app. Any advice?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-20-2024 06:22

‎02-20-2024 06:22

Hi there, @Aud2345. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, it's odd that your Charge 5 is stuck on two screens simultaneously. We're here to help! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-24-2024 05:31

In response to MarreFitbit

‎02-24-2024 05:31

Thanks, Yes, the support team fixed my fitbit charge 5!!!!!

Aud
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‎02-24-2024 05:38

In response to Aud2345

‎02-24-2024 05:38

@Aud2345 Awesome! I'm pleased to hear that your issue was indeed, solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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