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Charge 5 - suddenly battery draining in a few hours

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I've worn my Charge 5 every day since getting it in May 2022. It usually lasts about 7 days before I have to charge it. I've changed no settings on it or on my phone. All of the sudden the last 2 days, the battery drains from 100% to 4% in less than 12 hours. I made sure the contact points were clean and charged it last night and put it on before bed, and by morning it was down to 6%. I'm really upset. This wasn't cheap and I don't think it's covered under any warranty. The last Fitbit product I had lasted about 3 years before I had any issues with it. What is going on?

 

 

Moderator edit: subject updated for clarity

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Yes thanks they are giving me a third Fitbit 5 free of charge! Hope this one is a gem!

Sent from my iPhone
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@leerlm1 Thanks for sharing this update! I hope everything goes well with the replacement device. 

Davide | Italian and English Community Moderator, Fitbit


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