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Charge 5 suddenly drains battery but today it drains less

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‎12-05-2022 06:01

‎12-05-2022 06:01

My Charge 5 worked well until last Monday. At first, it went black screen mode for no reason. Then after i updated the firmware by fitbi app, it back to normal. Then from that point it started to drain battery, barely can last 3 hours. But today, it drains less than previous days. 

 

Is this firmware problem??? Any way to fix it???

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3 REPLIES 3

‎12-05-2022 08:28

‎12-05-2022 08:28

Since update will not even make it through the night.  Sent chat to support.  Did not have any answers.  Said they were going to create a case and be back in touch within 24 hours.  Very frustrating. 

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‎12-05-2022 13:45

‎12-05-2022 13:45

Similar issue here. My Charge 5 worked perfectly until about a month ago. Now the battery only lasts 30 min!! Extremely frustrating.

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‎12-06-2022 02:42

‎12-06-2022 02:42

I now have this problem also. Up until three weeks ago it was working normally and the battery lasted for over 6 days.  Then it started to run down in a day & a half.  Then last week it  drained in a day.  It’s now Tues morning & it’s been on the charger since yesterday and only at 43% when it normally fully charges within 3 hours or less, depending on state of charge when placed on charger.

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