Charge 5 suddenly drains battery

[BasSmit]

I've been using my charge 5 for at least 2 years without problems.

Now since 5 days it's suddenly draining the battery ultra rapidly. From 100% to 5% within 5 hours. 

I hadn't changed anything. Dont use GPS. Only display a few notifications from my phone. I dont use the always on display.

I'm not sure if a firmware upgrade was done. My current firmware is 188.58. I see there is a newer one, but its not offered in the app as update.

I've already restarted the device, removed and reconnected it to my phone.

Also I tried a different watch face. But so far nothing solved the problem

Hope you can help me to solve this problem.

Thanks

Bas

[EstuardoFitbit]

Hello @BasSmit, welcome to the Fitbit community, all your efforts so far are truly appreciated

I am very sorry for this inconvenience. To find a quick and effective solution, Please complete this form and let me know once you're done. With this information, our team will be able to provide you with the best possible assistance.

[BasSmit]

Hi

Thanks, I've completed the form.

Bas

[EstuardoFitbit]

That's great @BasSmit, one of my colleagues will follow up with you as soon as possible! 

I'm hoping to see you back up and running again soon. Have a good one!

[Schvatts]

Any resolve for your issue? I have been experiencing the same issues for the past week. I thought my unit died, bought a new one and it's the same. My sons is doing the same thing. Three at once is a little to coincidental.

[BasSmit]

thanks

but unfortunately no resolution for the issue. Ive gotten an article which I had found and tried already.

So I guess there is no way anymore to fix it.

[BasSmit]

Hi

Unfortunately, not. 

I did get a response from the support team. 

On it mostly repetitions of what I had done already. Rebooting the device (menu, hard way). Removing apps (even if that feels weird, since I hadn't changed anything). resetting it, removing data, reinstalling app.
So far, nothing's changed. And my charge 5 empties within 2 to 3 hours. So I cant use it anymore.

Meaning I likely, unfortunately will have to get a different watch,

[RiekoC]

Hello @BasSmit , @Schvatts 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for you, it might be worth a try.

[BasSmit]

Hi

Thanks, I will try. Am basically doing this for 2 days already. But will keep at it a bit more.

If it works, I'll update it here. so far no luck