Charge 5 suddenly not connected and has black screen. Tried reboot. Other tips?

[Wren2012]

Charge 5 suddenly stopped syncing and not found on Bluetooth. Screen is back. Have attempted reboot. Other suggestions?

[Kmbr31]

Mine did the exact same thing on 7/26. Screen went black and showing 4% in the app. I tried everything and then contacted customer service. They literally suggested everything I tried-  Clean the charger and the back of the watch, try to reboot from the charge cord (press 3x for a sec within 8 seconds), try different outlets or bases for the cord. Nothing helped, they sent me away with a case number and the promise of an email. So far no email, so I came here. It seems we are not alone in this issue.

Very disappointed in the life span of these devices. They continue to get shorter. I'm looking elsewhere.

[Leeniewimb]

It's amazing how many of us have the same issues.  I went through all the reboot, restart, change the clock face steps.  All of a sudden the screen is dark. At first it was still charging and collecting data, then after two days it went totally dead.  I mean, can't restart it, no longer connected to bluetooth.  Even if I put it back on the charger, the device will heat up.  The saga continues........