Charge 5 suddenly not working

[Naturegirl29292]

My Charge 5 just stopped working. Was dying when battery was full. I restarted it and changed the clockface. It now will stay on but the green light is no longer flashing and it wont pick up on anything (steps, heart rate, etc). I checked to make sure the heartrate option was on, I restarted again, and nothing. Fitbit is saying its slightly over warranty (by literally 2 weeks) and so they can't do anything other than give me 35% off. Anyone have this issue and get a different answer? Pretty disappointed that this device lasted just over a year. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Naturegirl29292. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this. In this case, I recommend that you continue the communication with them so they can let you know the options available for you. 

I'm sorry to see that you've experienced this problem with your device. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services.