Charge 5 suddenly shows blanc display when I took it off the charger

[tbnorris55]

I put my charge 5 on the charger, checked it because I had to leave. It was at 88% I left it charging until I had to go, it was at 93% so I took it off the charger and everything went blank. Has not recovered yet and it's been 3 hours. What to do

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the Fitbit Community, @tbnorris55, it is nice to see you posting here.

Thanks for letting me know about this situation in regards to the display of your Charge 5. I recommend you to do the following:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it
- Restart your device by following the steps here.
- After this, change the clock face of your Charge 5. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

Let me know how it goes once you've done this.

[Robindesmarteau]

I’m having the same issue since yesterday. I followed your instructions yesterday afternoon and then again in the evening as the issue continued and this morning I’m still getting the blank screen, intermittently.