Charge 5 suddenly stopped working

[Ke.steel]

Charge 5 is doing, it again. This is my second unit to replace one from two years ago which was unrecoverable.  And where do l find my owner start date for the unit. 


Moderator Edit: Clarified subject

[Julia_G]

Hi, @Ke.steel you can get in touch with Fitbit Customer Support on Contact.fitbit.com to find out the original replacement date.  Having said that, unfortunately, if your original Charge 5 is from two years ago, you are unlikely to be covered under the Fitbit Warranty .  Nevertheless, it is definitely worth giving them a call - they are often able to offer a significant discount to loyal customers looking to upgrade.

Alternatively, if you post about your current issue someone here on the forums may be able to help you.

[Ke.steel]

This is the second Charge 5 unit, same issue after 6 months from purchase this time, products are junk. And they don't care, common failure.

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