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Charge 5 swim will not stop

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‎10-06-2021 07:17

‎10-06-2021 07:17

Purchased new charge 5 a few days ago. Swimming app log time, but fails to stop when firmly tapped twice, when dried thoroughly out of the pool, and as much as 60 minutes later. Returning the device to the charger finally worked, but if the accelerometer or touch software can not be fixed soon, will be returning the device.

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‎10-07-2021 07:56 - edited ‎10-07-2021 07:57

‎10-07-2021 07:56 - edited ‎10-07-2021 07:57

Welcome to the Fitbit Community, @SunsetRunner.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your efforts to resolve this. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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