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Charge 5 swimming and water lock

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‎09-01-2022 12:49 - last edited on ‎09-03-2022 07:08 by Moderator Alum

‎09-01-2022 12:49 - last edited on ‎09-03-2022 07:08 by Moderator Alum

I just switched to a Charge 5 & was surprised that it told me to click screen to water lock? I never had to do that with the charge 4? Isn’t it automatic?

 

on another note is there any way to track open water swims?

 

 


Moderator edit: subject updated for clarity

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‎09-03-2022 07:07 - last edited on ‎12-26-2024 06:52 by Fitbit Moderator

‎09-03-2022 07:07 - last edited on ‎12-26-2024 06:52 by Fitbit Moderator

Hi, thank you for sharing your inquiry about the Charge 5, @Nychmd.

Could you please provide a few more details on how the device asked you to turn on Water Lock? Were you already in the water swimming? I have verified that your device should indeed turn on the Water Lock automatically when you start a swim in the Exercise app.

Regarding the possibility of swimming in open waters with your device, unfortunately this hasn't been implemented and it's currently necessary to set a pool length for accuracy of data, but I do recommend that you vote for this idea in the Feature Suggestion board of the Community, since this section is regularly monitored by the team of developers. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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