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Charge 5 syncing and battery issues

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‎10-02-2023 05:14 - last edited on ‎10-02-2023 06:23 by Fitbit Moderator

‎10-02-2023 05:14 - last edited on ‎10-02-2023 06:23 by Fitbit Moderator

Is there an answer for why the Charge 5 is disconnected this morning? 

It won’t charge on the charger either.



Moderator Edit: Clarified subject

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‎10-02-2023 06:28

‎10-02-2023 06:28

Hi there, @Mfelder. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, please restart your Fitbit device as suggested here. The restart should help with the syncing and charging issues. 

If the issues persist, please take a look at these two help articles Why won't my Fitbit device sync? and Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-02-2023 06:28

‎10-02-2023 06:28

Hi there, @Mfelder. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, please restart your Fitbit device as suggested here. The restart should help with the syncing and charging issues. 

If the issues persist, please take a look at these two help articles Why won't my Fitbit device sync? and Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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