Charge 5 takes several taps to get any screen to come up

[Gadabout66]

My Charge 5 takes several taps to get any screen to come up but once it did I could swipe to other screens.  Now date & time screen comes up easier but can’t get any other screens. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Gadabout66. 

I appreciate the information that you've shared about this inconvenience with your Charge 5. 

That seems like an odd behavior, since it should be easy to get the screen to come one with a tap or to swipe to a different screen. If you haven't done so already, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please let me know if you're only experiencing this with a specific clock face. 

I'll be around. 

[Gadabout66]

My charging cord does not have a button to push.

[cid:90C47162-F35B-472E-90EB-BF85A1E06187]

I was going to try that.
Sent from my iPhone

[DavideFitbit]

@Gadabout66 Thank you for your reply. 

If you have a Charge 5 charging cable, you'll find the button on the USB end of the charging cable. It's the little circle on the USB connector. Let me know if you're able to find it and complete the restart procedure: 

In case you continue to experience the same inconvenience, I do recommend that you continue the communication with the Customer Support team for further assistance with this. Click here to get connected. 

Have a great day. 

[Screech1]

My watch shows only half screen. Cannot move it. Swiping right/left does nothing.  My reminder for appt has literally buzzed all day and tapping on watch dies nothing. Hope this watch can be refunded. If I charge, half screen goes to full screen but still cannot move off this screen. 

[DavideFitbit]

@Screech1 Thank you for confirming that you've been experiencing this inconvenience with your Charge 5. 

If you already tried the restart procedure mentioned here earlier and you continue to experience the same inconvenience, please get in touch with the Customer Support team for further assistance with this. Click here to get connected. 

Thanks again for all the information provided so far.

See you around.