03-18-2023
21:00
- last edited on
03-20-2023
08:48
by
DavideFitbit
03-18-2023
21:00
- last edited on
03-20-2023
08:48
by
DavideFitbit
I got a Fitbit Charge 5 two weeks age and it worked fine. Now without me doing anything the time is off by 3 hours and my Sp02 is always 2%. I am including some two pictures.
Moderator edit: subject updated for clarity
03-20-2023
08:47
- last edited on
02-12-2024
09:11
by
MarreFitbit
03-20-2023
08:47
- last edited on
02-12-2024
09:11
by
MarreFitbit
Hi, it's great to see a new Community member around the forums, @jchamilt2002.
Thank you for all the details about the inconvenience you experienced with your Charge 5 and for the pictures.
Before considering other options, please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:
Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync?
Regarding the SpO2 data, the restart could be of help, but keep in mind that in order to get SpO2 information, you need to:
If you still don't receive your SpO2 information, please follow the steps listed here below: