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Charge 5 time clock settings change back to Malaysia time

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‎05-06-2023 07:52 - last edited on ‎06-08-2023 10:13 by Fitbit Moderator

‎05-06-2023 07:52 - last edited on ‎06-08-2023 10:13 by Fitbit Moderator

Was out in Malaysia recently for six weeks and had no problems having local time set. However when I came home was awkward to change time zone. Managed to do so but every now and again Charge 5 reverts to Malaysia time.

Why? Phone synched with is set to GMT and laptop.

This is very frustrating!!

Andy

 

Moderator edit: updated subject for clarity and format. 

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2 REPLIES 2

‎05-07-2023 08:18

‎05-07-2023 08:18

Are you sure that your Fitbit account (not your phone, your Fitbit account) is set to "Automatic Time Zone"?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎06-06-2023 15:35

In response to DramaQueenDiva

‎06-06-2023 15:35

Good to see your participating in the community @AndyMiddleton.

Thanks for letting us know about the inconvenience with your Charge 5.

Thanks @DramaQueenDiva for your help.

If you are still experiencing this issue, you may need to adjust the setting on the web based program rather than in the app.  To do this, while you are logged in to the Community, click on “Dashboard” on the top right hand side of each page.  From the dashboard click on the right hand side on the gear icon to go to the settings section.  There scroll down to timezone and set it correctly there. 

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