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Charge 5 touchscreen stopped working

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‎06-04-2023 04:20 - last edited on ‎06-04-2023 04:31 by Fitbit Moderator

‎06-04-2023 04:20 - last edited on ‎06-04-2023 04:31 by Fitbit Moderator

Just used it over a year. So that’s the average life of Fitbit products now?

I have tried to restart / reboot the devices also changed clock faces. Still couldn’t swipe left or right but up and down still work. Anyone experienced this? Is it time? The QC seems to be quite poor as I didn’t even wear to swim or shower.

Moderator Edit: Clarified subject

Long term fitbit user since Flex. Some behaviors are rude.
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‎06-04-2023 04:33

‎06-04-2023 04:33

Hi there, @Edmond. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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