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Charge 5 turn off immediately once charger is turned off

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‎02-09-2023 02:14

‎02-09-2023 02:14

My Charge 5 only used for a few months and now suddenly it switched off totally once disconnected from the charger even when it shows the battery is full.

Tried a few times, each time needs to connect to the charger before it works but once the power to the charger is switched off, the device switched off too.

What is the issue? Anyone encountered this before? 

 

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‎02-09-2023 04:37 - last edited on ‎08-30-2024 10:23 by Fitbit Moderator

‎02-09-2023 04:37 - last edited on ‎08-30-2024 10:23 by Fitbit Moderator

@LK_L Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. I've you've not done that already, I'd suggest restarting your device by following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait 10 seconds or until the Fitbit logo appears.

If this doesn't work for you, please contact Fitbit support to get further assistance as your Charge 5 might have technical issues:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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