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Charge 5 turns off and becomes unresponsive after a few hours of use

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‎10-10-2021 12:52

‎10-10-2021 12:52

I got a new charge 5 as a gift but I've encountered a problem where it automatically shuts off sporadically after a few hours of use. It's not in sleep mode or water lock mode. The screen is entirely black, does not respond to double taps, it stops collecting data, and does not sync with my phone when it is in this state. The weird thing though is when I plug it in to a charger it'll turn back on and start working for a few hours again. Also, it doesn't seem like it's a dead battery issue because when I plug it in after it "dies" it'll show there's still like 90-95% battery remaining.

 

I'm not sure if there's some weird lock mode or something I'm not sure of, but it feels like something is definitely wrong with it. If anyone knows whats going I'd appreciate any help.

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‎10-11-2021 06:21 - last edited on ‎11-28-2024 12:24 by Fitbit Moderator

‎10-11-2021 06:21 - last edited on ‎11-28-2024 12:24 by Fitbit Moderator

Welcome to the Fitbit Community, @Cro_bc.

Thanks for the details shared in your post. I understand your concern and recommend restarting your device: How do I restart my Fitbit device? 

If the issue persists, try changing a clock face: How do I change the clock face on my Fitbit device? For more information about your tracker, see How do I get started with Fitbit Charge 5?

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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