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Charge 5 turns off every morning around 140am

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‎01-05-2022 04:14 - last edited on ‎01-06-2022 08:45 by Moderator Alum

‎01-05-2022 04:14 - last edited on ‎01-06-2022 08:45 by Moderator Alum

I just got the new Charge 5 and have been a Fitbit charge user since the beginning.  The last two nights while I was sleeping, around 1:40AM the Fitbit turns off.  I have to plug it into the charging cable for it to come back on.  I know when it turns off because it stops tracking my sleep which is really frustrating.  If I don't remember to plug it in first thing it doesn't track anything until I do plug it in.  Any suggestions?  

 

 

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‎01-06-2022 08:45

‎01-06-2022 08:45

Hi, welcome to the Fitbit Community forums, @kelr7. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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