Charge 5 turns off when I try to use the water lock

[SunsetRunner]

Is anybody having issues with the water lock feature. When I tap to put the water lock on the fitbit turns off and will only restart by putting it on charge again. I never had an issue with this feature until now - along with all the other syncing and power ssues since the updates

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the issues you've been having recently. I appreciate you've taken the time to troubleshoot the issue with the water lock feature before reaching out, I will do my best to help you with all issues you mentioned! 

In efforts to address all issues at once, I'd recommend performing a factory reset on your Charge 5. To do so, please swipe down from the clock screen to find the Settings app. On your Fitbit device, open the Settings app > Device Info > Clear User Data.

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. With that being said, I suggest you sync your Fitbit device to make sure all data is properly transferred before the factory reset takes place. 

Once the above has been done, please try using the water lock to see if the odd behavior has stopped. Also take a look at the battery life of your Fitbit device and how smoothly your Charge 5 is syncing. 

I will be around if you need further help. 

[SunsetRunner]

Every time I try a factory reset the fitbit will not turn back on unless I attach it to the charger again. Once this is done I again try water lock and it shutdowns again. Battery power is all over the place - 100% charge and then down to 76% after 1 hour and when I place it on the charger a different % comes up. Frustrating and disappointing. I contacted customer support late last year and was advised to change the clockface- this has made no difference. I am so disappointed after reading all the same ongoing issues everyone is having and there seems to be no resolve. I was extremely happy with my fitbit up until a few months ago where something seems to have gone terribly wrong with the changes app and updates