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Charge 5 turns off

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‎10-17-2021 21:51 - last edited on ‎10-18-2021 07:16 by

‎10-17-2021 21:51 - last edited on ‎10-18-2021 07:16 by

After  couple of hours Charge 5 turns itself off, screen dies and won't come to life when tap it or turn it. Battery is fully charged. Have tried everything I was told to do (eg: reset the device) but nothing works. Am taking back for a refund. Very disappointed. To worried now to order another one.

 

 

Moderator edit: subject for clarity 

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‎10-18-2021 07:20

‎10-18-2021 07:20

Welcome to the Fitbit Community, @KiwiDee.

 

I appreciate your participation in the Forums and sharing your experience. Thank you for your troubleshooting efforts. I am sorry to hear that you're returning your device. I understand how you are feeling and hope you could give Fitbit another opportunity. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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