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Charge 5: unresponsive and batterydied at 50%

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‎10-28-2022 02:32

‎10-28-2022 02:32

I had two main problems on my charge 5:

  1. Unresponsive touch: even if I restart my fitbit, touch remains unresponsive
  2. Battery life: when battery is between 30% and 50% screen becomes black and fitbit dies. In earlier months charging time was about 2.5h. Now in 1h charge is complete, but it seems not working.
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‎10-28-2022 03:02 - last edited on ‎08-25-2024 10:00 by Fitbit Moderator

‎10-28-2022 03:02 - last edited on ‎08-25-2024 10:00 by Fitbit Moderator

Have you tried restarting your Charge 5 using the button on the plug of it's charging cable?

If not, try that:

- Connect the charging cable to a USB power source.
- Connect your Charge 5 to the power cable.
- Press the button on the plug of the charging cable 3 times within 8 seconds while holding it for 1 second every time.

After that, the Fitbit logo should appear on your Charge 5 display.

I'll keep my fingers crossed. 🙂🤞

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎10-28-2022 04:11

In response to Talahthas

‎10-28-2022 04:11

Already done but still not working

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