Charge 5 unresponsive - how to get it replaced with 2 year extended warranty

[SharDunn]

Charge 5 unresponsive. This is not my first time. I've been through all the checklist items of how to recover. It's dead, not coming back. I bought a 2 year extended warranty given the issues I've had in the past with these units. How do I get them to replace it??? I've activated a repair call that has been 2 days now "in progress". 

I'm not very happy right now!

[EstuardoFitbit]

Hey there @SharDunn, welcome back to the Community Forums!

I'll be glad to help you out in regards to all your questions. 

Please note that you can still try some troubleshooting and see if there is a chance to get your device back to life. Please click here, to see the most common reasons for a device that won't charge. 

In addition to that suggestion, please note that I sent you a private message answering your question about the Protection Plan. 

[SharDunn]

I’ve tried all the suggestions. It’s dead. 
I bought a 2 year warranty. 
it should be replaced