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Charge 5 unresponsive screen

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‎02-03-2024 12:05 - last edited on ‎02-04-2024 09:09 by Fitbit Moderator

‎02-03-2024 12:05 - last edited on ‎02-04-2024 09:09 by Fitbit Moderator

I am also having trouble with my charge 5 , with the last few wks my watch isn't working properly. I've been onto customer service several times now , tried all the steps advised the last one was to change the clock face 2 days ago. Today I went for my walk and again when finished the screen was gone blank . This is so frustrating.  Has anyone got a resolution to these issues?

 

Moderator edit: edited title to clarity

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‎02-04-2024 09:08

‎02-04-2024 09:08

Hello. @Annapren, welcome to the Fitbit Community.

Thanks for letting me know about this situation with the screen of your Charge 5.

I was able to confirm you contacted support and they were able to follow up your situation via email, if you have any other questions or concerns, my best recommendation would be to contact them.

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