Charge 5 update failure

[2000C5]

My Ionic was recalled, so I purchased a Charge5.  It arrived today and for four hours I've been trying to get the update to install.  I've made two fruitless calls to support, where they walked me through the steps I have already done.  Needless to say, not sure I could be more unhappy at this point.  I asked for my case to be escalated, and there are no supervisors on duty. 

I'm using an iPhoneSE, and I've rebooted my bluetooth three times, phone twice, Charge5 five times (twice using the screen, three times using the button on the charge cable).  I'm currently frozen in try #7 to install this upgrade.  Anybody got any sage advice or do I personally deposit this in the keester of the nearest Fitbit rep?  I'm about done.

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On my 3rd chat session, now, and this one is the most infuriating, yet.  He has literally asked me to share the screen shot of the error message three times.  I shared it before he asked and three times since.  The first two people were at least trying to be helpful.  This guy seems hell bent on pushing my buttons.  I am VERY unimpressed with all things Fitbit at the moment.

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @2000C5. 

I appreciate all the information that you've shared about this inconvenience with your new Charge 5.

It seems that you already tried all the basic troubleshooting steps that could be found in the forums and in help articles. In this case, it would be necessary to continue the communication with the Customer Support team so they can let you know how to proceed or if there are any other options available for you. 

I understand this can be frustrating and please know that all your comments and feedback are greatly appreciated. Please let the Support team know if the steps provided were not successful. 

See you around.